Subscription Cancellation Policy

Last updated: 19 September 2026

This policy applies to Never Forgotten recurring grave-care subscriptions.

How recurring payments work

The price and billing interval shown on the product page and at checkout form part of your subscription. Payments are collected automatically using the payment method you provide. Your subscription continues until it is cancelled.

No fixed minimum term unless stated

Unless the checkout expressly tells you otherwise before purchase, our recurring care subscriptions do not have a fixed minimum subscription term.

How to cancel

You can cancel future renewals by using any subscription-management link made available to you or by emailing hello@neverforgotten.co.uk. Please give us enough information to identify the subscription.

To avoid a further automatic payment, cancel before the next scheduled charge. If a charge has already been processed, contact us promptly and we will apply this policy and your statutory rights fairly.

14-day cooling-off rights

If you enter into a subscription online as a consumer, you will normally have a statutory right to cancel within 14 days after the contract is made. See our Refund & Cancellation Policy for details of refunds and what happens if you specifically ask us to begin work during that period.

What cancellation means for visits

Once cancellation takes effect, we will not take further subscription payments and future visits funded by those payments will stop. Cancellation does not normally refund work already completed. If a payment has funded a service that has not yet been provided, contact us and we will assess any refund or remaining service fairly in line with your statutory rights and the circumstances of the plan.

Changes to price or subscription terms

If we propose a material change to an existing subscription, we will provide appropriate notice and any rights required by law. We will not use a policy change to remove rights that you already have.

Reminder and cancellation information

We will provide renewal, reminder and cancellation information where required by applicable UK law.

Contact

For subscription questions or cancellation requests, email hello@neverforgotten.co.uk.